Customer Service Basics: Is It Time You Outsource Your Answering Service?

In today's ever-changing business landscape, customer service trends are always changing.  Your customers want to be able to contact a representative any time of the day or night, whenever a problem arises. A 24/7 answering services are becoming the norm rather than the exception and this can be a challenge for many business. The question arises as to whether to keep your answering service in-house or to outsource all or part of your answering service to help carry the burden.